The ANZ Bank new logo. What is it?
**it happens. On 23 October 2009 ANZ (Australia and New Zealand Banking Group Limited) launched its new brand.
The redesign and transition to the new logo can be very costly, as it includes everything from the concept development of a new logo through to its implementation when building signs, brochures, letterheads, stationery, business cards, envelopes, badges, etc have to be changed. Unfortunately, even the huge cost did not prevent those involved in the redesign from forgetting the main point of Design as being a process of finding the most convenient, simple and elegant solution without losing the sense and purpose along the way.
It is very much a modern day fashion: companies feel a need to demonstrate some dynamics and “progress”, and for some reason, they believe that a change in their logo is the best way to it. Never mind the absence of the progress.
As a designer, a customer of ANZ and just a person blessed with some common sense, I cannot join the “The Emperor’s New Clothes” game just because some “experts” encourage it.
Let’s have a look at what ANZ decided to get rid of. Maybe the old logo was not a brilliant one, but, at least, it was simple and meaningful. There wasn’t anything strange or useless. People did not need to know how the ANZ logo looks to guess which one belongs to ANZ. I would much prefer to see the old logo on the cards in my wallet, on my bank statements, and on the bank building signs.
Now, let’s see what we’ve got now:
Does anyone have any idea what is shown in it?
An alien? A croissant and two biscuits? A hygiene product? Either way, it does not seem to be related to a bank.
Is it a person crying for help as it is being caught by a monster? Three parts of something broken? I doubt any bank would like to promote itself like that.
To find out what the new logo actually means, I had to source and read the official ANZ media release, where ANZ Chief Executive Officer explained, “The central human shape represents ANZ’s customers and people and the three shapes signify ANZ’s three key geographies — Australia, New Zealand and Asia Pacific.”
Wow! As far as I remember, logos are a form of visual art, while texts and oral explanations do not belong there. Which means, to understand a logo, we are not supposed to require listen, talk or read anything. Now I am really curious what kind of thinking approach the people are supposed to have to figure out the meaning of the new ANZ logo by themselves, without any explanations.
By the way, if there is really a person in the ANZ’s logo, then it looks very similar to the logo of Arthritis Australia:
ANZ will definitely have to use the new logo in conjunction with the letters ‘ANZ’, otherwise the new customers will never find their buildings. And this means that the logo became more complicated: three letters, as it was before, plus the new strange shape.
The new ‘ANZ’ letters lost the dynamic incline of the old logo, as well as three of the four horizontal lines which also added some dynamic and style to the previous logo. The designers kept one horizontal line, probably to not lose all the connections with the well-known old logo, but now this lonely line looks like the name has been crossed out, or like a gunshot through the name of the bank. I hope they did not aim to kill “the human shape [that] represents ANZ’s customers”. :-)
I really cannot get the point why ANZ needed to spent $15 million to change its good logo to a bad one. The Chief Executive said, “Our brand needs to reflect that no matter where our customers deal with us, we want to deliver one high standard of experience, based on understanding their world better than anyone else and working hard to make banking less complicated.”
How is the new mysterious shape of a logo going to reflect that? And why the old logo could not do it? How can the more complicated logo reflect less complicated banking?
After all, if they want to deliver high standards, work hard and make the banking simpler, then they could do just that. There is no need to destroy the logo; it won’t magically help work better. Instead, the $15 million could be better spent on new technologies, so ANZ employees in half of the branches would not write the account details manually when cash is being deposited. The money could be spent on further development of the Internet banking, making SMS notifications available. The money could be invested in upgrading the bank’s database structure, so that the customers didn’t need to contact the bank multiple times after changing their name or address, because the previous data remains un-updated in some “corners” of the database and keeps popping out in letters, statements, cheques and emails, causing the important mail being delivered to the wrong address.
The old logo represented everything it needed to represent: the name of the bank. Simple, laconic, nice shape, easy to read and with no oddities. ANZ was doing well: lots of branches around Australia and New Zealand, vast amounts of ATMs, the Internet banking that doesn’t show “currently unavailable” every time it is needed. That was the right way. They should continue that and leave their logo alone.
By the way, how does the new logo look upside-down? Every logo must look at least OK from any angle, especially a bank logo which can be often seen upside-down in brochures, letterheads and documents on teller’s tables.
What do you think it looks like? It is a pig’s head! Does anybody know what ‘ZNV’ may stand for? ;-)
Actually, this way the logo at least looks funny and make more sense. The piggy’s head could stand for a piggy bank:
By the way, ANZ used to give real piggy-shaped piggy banks to their customers for a $10 donation for an animal preservation case. Those pigs looked quite interesting and cute. It was a case of nice design and a good sense of humour. I guess, now pigs are going to be avoided for the sake of international/intercultural expansion.
At the end, I would like to consider another example of a bank logo design. BankSA (The Bank of South Australia) depictures itself by a schematic image of a Sturt Desert Pea’s flower, the floral emblem of South Australia. The Bank of South Australia represents South Australia. Nice, simple, meaningful, stable and dynamic. The designers of BankSA logo knew what Design is about.
At the same time, I personally do not favour the logo of St. George Bank, the owner of the BankSA. They have a dragon there, while Saint George himself is famous for killing the dragon. It feels a bit strange to show a murder victim on the logo.
A logo is not just a fancy graphical shape that every company must have just because everybody else has it. It is a sign that represents the company and makes it easier for customers to identify the company, to remember it and to distinguish it from others. After a company became famous under one logo, they should think ten thousand times before making any changes to it, especially in the case of a bank where stability must be the main feature.
Just imagine how much mess we would have on roads if the meaning of the road signs was unclear and somebody was changing them all the time.
In the ideal world, everything should either make sense, or be beautiful, or both.
Personal experience with NAB: NAB’s website is a good source of detailed information about banking-related topics. Nearly every Google query about transactions, security, cheque signing, statements, daily limits, etc, brings NAB website first and answers the question. Though, occasionally, what the branch staff says contradicts the website. For example, NAB website states that “the words ‘or bearer’ mean that the bank on which the cheque is drawn is entitled to pay the cheque to the person in possession of the cheque, even if that person found it or stole it”, yet in reality the customer faces troubles depositing a ‘bearer’ cheque into their NAB account if the name on the cheque is slightly different to their full name. Referring to the website definition doesn’t help: NAB staff keeps mentioning some obscure “internal” policy, which customer cannot see, that demands that even ‘bearer’ cheques must be issued to the full legal name exactly.
Advantages: fee-free everyday transaction accounts, higher default interest rate for reward saving accounts. The downside: NAB still can’t add SMS notifications about account transactions, despite it being one of the most useful security features.
Personal experience with Westpac: limited, but unfortunately confirmed that Westpac is very paranoid and has little respect for customer’s privacy. It is impossible to make a direct cash deposit into someone eles’s Westpac account at their branch without being interrogated and face the demands to supply your name and contacts. Even if it is just a small donation to a well-known organisation. Westpac’s pretext is their security and money-laundering, yet they don’t want to accept the customer’s right to keep their personal information private and just as secure.
Personal experience with Commonwealth Bank: limited. Well-developed functionality of their Internet-banking.
Personal experience with BankSA: used its services until 2007 and it was a nice, no-problem bank, with great Internet-banking functionality and interface. However, BankSA was acquired by Westpac in 2008, which might have affected its current service philosophy.
Nota Bene: all the illustrations for this article are based on photos of buildings and their parts that have been taken by the author in public places. The images are not used for any commercial purpose neither to mislead anybody, and, therefore, do not infringe on any trademark. The primary purpose of the article it is the logo design criticism, written with the best author’s intentions to make the world more sensible and beautiful. All opinions given reflect the author’s personal experience only.
25 October 2009