How to report stolen and abandoned supermarket trolleys in Australia

Most Australians care for their beautiful country and would agree that abandoned shopping carts are not just making streets and local surrounds look untidy and neglected, but also can become an environmental hazard to bushland, creeks and waterways, and pose a danger on the roads for traffic and pedestrians.

Luckily, in addition to always returning your own trolley to the trolley bay, there is an easy way to make a positive difference: report any lost, stolen or abandoned shopping trolleys to the collector services using the following contacts:

For an abandoned trolley belonging to... use these contacts to report the trolley:

Woolworths

Big W

Dan Murphy's

Food For Less

Ikea NSW

Trolley report phone: 1800 641 497

Trolley report pages: trolleytracker.com.au/Report and m.trolleytracker.com.au
(if one page doesn't work, please try the other)

Privacy tip: your contact details are only required if you want to participate in the prize draw. Otherwise just enter the trolley info, leave your contact details blank, tick “I accept the Terms and Conditions” and enter the captcha if asked

Coles

1st Choice Liquor

Trolley report phone: 1800 876 553 (1800 TROLLEY)

Trolley report page: www.coles.com.au/customer-care/abandoned-trolleys

Privacy tip: leave “no” in the “Would you like to be notified” section if you prefer not to share your email address

Aldi

Trolley report page: help.aldi.com.au/s/abandoned-trolley-or-catalog

Target

Trolley report phone: 1800 163 900

Bunnings

Trolley report phone: 1300 554 777

General contact page: www.bunnings.com.au/contact-us

Privacy tip: to protect your personal information, you can choose “Other” in the list, do not enter your name, and use Bunnings domain email such as noreply@bunnings.com.au

Kmart

Trolley report phone: 1800 876 553 (1800 TROLLEY)

Kmart appears to have removed the online form for trolley reporting from their site. Instead, Kmart FAQ says to call them on 1800 876 553. If calling this number is unsuccessful, use the general Contact Us form on Kmart website or their general contact phone number 1800 124 125 to report the trolley, and also complain about the absence of a convenient web page for this.

Officeworks

General contact phone: 1300 633 423 (1300 OFFICE)

General contact page: www.officeworks.com.au/contact-us

Officeworks offers no special contacts for reporting trolleys.

Privacy tip: to protect your personal information, you can enter placeholder name John Citizen and email noreply@officeworks.com.au

IGA

IGA don't seem to have a centralised trolley reporting and collection service. If you wish to report an abandoned IGA shopping trolley, the best approach might be to contact the nearest IGA shop or the Corporate Head Office.

You can add the above links to your web browser bookmarks and use them to report any trolley you see outside shopping premises.

The reports are forwarded to collection teams around the country. The trolley collection services retrieve the trolleys and return them to the relevant store. Reporting trolleys not only reduces waste, but also decreases trolley replacement costs, which are eventually passed onto customers.

If you find that a certain retail company makes it very difficult to contact them to report their abandoned trolleys, of if they repeatedly fail to collect their trolleys after numerous reports, be persistent: make a complain to the company and to your local council. You can also vote with your feet and shop only with those companies who are concerned about safety and sustainability of your community and prove it with their actions.

Thank you for your collaboration and your care for Australia.

Stolen and abandoned Coles supermarket trolley dumped in a river.
Stolen and abandoned Coles supermarket trolley dumped in Brisbane river

If any information on this page is out of date, please do let me know.

Comments

Write a Comment

Thank you for this useful list. Our Neighbourhood Watch newspaper published a link to your site. Hopefully more people will be reporting the stranded shopping trolleys they come across.

Mar, Florey ACT Australia, 24 August 2018

Many thanks for putting together and maintaining this page! I found a link to here via our MP (Sonia Hornery) Facebook page. It is very handy to have all the contacts in one place.

Steve, Wallsend NSW Australia, 19 April 2019

Since about May 2020 Aldi has refused to take trolley reports via their 13 phone number and insists they all be logged manually by customers via their clunky contact web form. They initially blamed this on the covid pandemic, but still haven't changed their approach, so it was clearly just an excuse. This puts a huge burden on customers and I suspect it is illegal as a 1800 contact number (or similar) is a mandatory legislated requirement, at least in the ACT where I work. Also, Aldi is the least responsive to acting on these trolley pickup requests, which adds to the problem. I thought it might be worth adding a note regarding Aldi's phone number to this very useful trolley report page to help others too. When calling it you only get a recorded message. How a multi national company with hundreds if Australian stores can refuse to take phone calls is beyond me!

Tony T., ACT Australia, 7 November 2020

Kmart has an appalling attitude to collecting their abandoned trolleys. Bateau Bay store managers don't care. Sometimes there isn't any in the store. The page with trolley collection form has been removed from Kmart website. The council tells us to ring Trolley Tracker, which is useless as they are not responsible for Kmart trolleys.

Anonymous, Bateau Bay NSW Australia, 29 November 2020

ALDI now has an abandoned trolley contact web page. It's quick and requires no personal information to be entered.

Anonymous, 27 January 2021

Thank you for the information. This page has been updated accordingly.

We have reported trolleys abandoned on our streets but nothing gets done. The big supermarkets say it's a safety issue with COVID to collect them. But what about the safety issue for traffic with them left on the road? We are fed up and hope something can be done.

Anonymous, 4 July 2021

Sadly, you are right. Covid became a convenient excuse for a wide variety of inexcusable things: from ramping up mass surveillance to unprecedented levels (which is unlikely to be wound back entirely when the pandemic is over), to slower postal deliveries, to canceled kerbside bulk rubbish collections in some local councils, to the refusal to pick up abandoned supermarket trolleys...

Covid seems to be the main 'excuse' for a number of shops refusing to pick-up their trolleys.
Aldi in Marrickville is no exception. I reported a set of 4 trolleys less than a kilometre away from their store 4 times and they still had not collected them. Finally, I reported it to council and they placed the orange stickers on them, which meant that the owner should get the trolleys off the street. Only when the council was notified, were the trolleys removed.
I suppose if the local council would begin 'fining' the stores, then Aldi and others would become more responsible. Coles is the worst. They have a website and a notification by email once the trolley is collected. 3 times they have notified me that the trolley had been collected, but it wasn't. Coles should either get a better system or sack the driver who claims to have collected the trolley.

Anonymous, 11 July 2021

One of the tenants in my block of units is a repeat offender of trolley stealing. I'm not sure how he does it, as our local Coles now has the wheel-lock device on their trolleys. Nevertheless, the tenant always manages to bring a trolley back to the unit block and park it in the common area. I have reported these trolleys many times, and will continue to do so.

Anonymous, 5 August 2021

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