How to report stolen and abandoned supermarket trolleys in Australia
Most Australians care for their beautiful country and would agree that abandoned shopping carts are not just making streets and local surrounds look untidy and neglected, but also can become an environmental hazard to bushland, creeks and waterways, and pose a danger on the roads for traffic and pedestrians.
Luckily, in addition to always returning your own trolley to the trolley bay, there is an easy way to make a positive difference: report any lost, stolen or abandoned shopping trolleys to the collector services using the following contacts:
|For an abandoned trolley belonging to...||use these contacts to report the trolley:|
Ikea Tempe (NSW)
Trolley report phone: 1800 641 497
Trolley report page: trolleytracker.com.au/report-a-trolley/
Privacy tip: if you don't want to give out your contact details, don't choose to participate in the prize draw.
1st Choice Liquor
Trolley report phone: 1800 876 553 (1800 TROLLEY)
Trolley report page: www.coles.com.au/customer-care/abandoned-trolleys
Privacy tip: leave “no” in the “Would you like to be notified” section if you prefer not to share your email address
Trolley report page: help.aldi.com.au/s/abandoned-trolley-or-catalog
Trolley report phone: 1800 163 900
Trolley report phone: 1300 554 777
General contact page: www.bunnings.com.au/contact-us
Privacy tip: to protect your personal information, you can choose “Other” in the list, do not enter your name, and use Bunnings domain email such as email@example.com
Trolley report phone: 1800 876 553 (1800 TROLLEY)
Kmart appears to have removed the online form for trolley reporting from their site. Instead, Kmart FAQ says to call them on 1800 876 553. If calling this number is unsuccessful, use the general Contact Us form on Kmart website or their general contact phone number 1800 124 125 to report the trolley, and also complain about the absence of a convenient web page for this.
General contact phone: 1300 633 423 (1300 OFFICE)
General contact page: www.officeworks.com.au/contact-us
Officeworks offers no special contacts for reporting trolleys.
Privacy tip: to protect your personal information, you can enter placeholder name John Citizen and email firstname.lastname@example.org
Harris Farm Markets
Trolley report email: email@example.com
Trolley report page: harrisfarmsupport.zendesk.com/hc/en-us/articles/205819478-Report-an-abandoned-trolley
IGA don't seem to have a centralised trolley reporting and collection service. If you wish to report an abandoned IGA shopping trolley, the best approach might be to contact the nearest IGA shop or the Corporate Head Office.
You can add the above links to your web browser bookmarks and use them to report any trolley you see outside shopping premises.
The reports are forwarded to collection teams around the country. The trolley collection services retrieve the trolleys and return them to the relevant store. Reporting trolleys not only reduces waste, but also decreases trolley replacement costs, which are eventually passed onto customers.
If you find that a certain retail company makes it very difficult to contact them to report their abandoned trolleys, of if they repeatedly fail to collect their trolleys after numerous reports, be persistent: make a complain to the company and to your local council. You can also vote with your feet and shop only with those companies who care about safety and sustainability of your community and prove it with their actions.
Thank you for your collaboration and your care for Australia.
If any information on this page is out of date, please do let me know.
Thank you for this useful list. Our Neighbourhood Watch newspaper published a link to your site. Hopefully more people will be reporting the stranded shopping trolleys they come across.
Mar, Florey ACT Australia, 24 August 2018
Many thanks for putting together and maintaining this page! I found a link to here via our MP (Sonia Hornery) Facebook page. It is very handy to have all the contacts in one place.
Steve, Wallsend NSW Australia, 19 April 2019
Since about May 2020 Aldi has refused to take trolley reports via their 13 phone number and insists they all be logged manually by customers via their clunky contact web form. They initially blamed this on the covid pandemic, but still haven't changed their approach, so it was clearly just an excuse. This puts a huge burden on customers and I suspect it is illegal as a 1800 contact number (or similar) is a mandatory legislated requirement, at least in the ACT where I work. Also, Aldi is the least responsive to acting on these trolley pickup requests, which adds to the problem. I thought it might be worth adding a note regarding Aldi's phone number to this very useful trolley report page to help others too. When calling it you only get a recorded message. How a multi national company with hundreds if Australian stores can refuse to take phone calls is beyond me!
Tony T., ACT Australia, 7 November 2020
Kmart has an appalling attitude to collecting their abandoned trolleys. Bateau Bay store managers don't care. Sometimes there isn't any in the store. The page with trolley collection form has been removed from Kmart website. The council tells us to ring Trolley Tracker, which is useless as they are not responsible for Kmart trolleys.
Anonymous, Bateau Bay NSW Australia, 29 November 2020
ALDI now has an abandoned trolley contact web page. It's quick and requires no personal information to be entered.
Anonymous, 27 January 2021
Thank you for the information. This page has been updated accordingly.
We have reported trolleys abandoned on our streets but nothing gets done. The big supermarkets say it's a safety issue with COVID to collect them. But what about the safety issue for traffic with them left on the road? We are fed up and hope something can be done.
Anonymous, 4 July 2021
Sadly, you are right. Covid became a convenient excuse for a wide variety of inexcusable things: from ramping up mass surveillance to unprecedented levels (which is unlikely to be wound back entirely when the pandemic is over), to slower postal deliveries, to canceled kerbside bulk rubbish collections in some local councils, to the refusal to pick up abandoned supermarket trolleys...
Covid seems to be the main 'excuse' for a number of shops refusing to pick-up their trolleys.
Aldi in Marrickville is no exception. I reported a set of 4 trolleys less than a kilometre away from their store 4 times and they still had not collected them. Finally, I reported it to council and they placed the orange stickers on them, which meant that the owner should get the trolleys off the street. Only when the council was notified, were the trolleys removed.
I suppose if the local council would begin 'fining' the stores, then Aldi and others would become more responsible. Coles is the worst. They have a website and a notification by email once the trolley is collected. 3 times they have notified me that the trolley had been collected, but it wasn't. Coles should either get a better system or sack the driver who claims to have collected the trolley.
Anonymous, 11 July 2021
One of the tenants in my block of units is a repeat offender of trolley stealing. I'm not sure how he does it, as our local Coles now has the wheel-lock device on their trolleys. Nevertheless, the tenant always manages to bring a trolley back to the unit block and park it in the common area. I have reported these trolleys many times, and will continue to do so.
Anonymous, 5 August 2021
Who do I contact for an abandoned IGA trolley?
Mick, 10 September 2021
IGA don't seem to have a centralised trolley reporting and collection service. If you wish to report an abandoned IGA shopping trolley, the best approach might be to contact the nearest IGA shop, or enquire at the IGA Corporate Head Office.
Aldi refuse to pick up their trolleys from neighbouring streets - and ON the road. I've even gone into the store and asked for the manager who said they can't get them picked up! Why they can't take the initiative and actually collect them themselves is beyond me (or below them!), especially when the manager told me a lot of people complain!! Well sack your contractor and sort the problem!! Total disrespect for people.
Anonymous, 23 April 2022
UTC doesn't collect trolleys reported on Trolley Tracker in Bateau Bay NSW 2261. This has been a problem for many years and nobody takes responsibility.
R Marmara, 23 June 2022
Aldi does not care about abandoned trolleys. I have reported trolleys at a particular location for 2 months and the 12 abandoned trolleys are still sitting there, rusting away nicely.
Anonymous, 3 August 2022
This does seem to be a recurring issue in some areas and/or with some shops.
If you have reported those trolleys repeatedly over a long period of time, and they still haven't been collected, perhaps it is worth complaining about this to your local council. It can be a frustrating process. However, if people persist with their reports and complaints, there is a chance that the problem of stolen and dumped trolleys will be resolved, eventually. But if people give up or do nothing, there is no chance at all.
Hi. I have been asking the Coles collection service to collect trolleys on our street (Hurstville NSW 2220) for 14 weeks now and have escalated it multiple times and still they remain. Who else can I call please??
Anonymous, 7 November 2022
You can try contacting your local council. Those local councils the are genuinely interested in maintaining a clean and safe environment for their residents would either request the relevant supermarket to collect the abandoned trolleys, or remove the trolleys themselves in a routine cleanup process.
Kmart are the worst for non-collection of their trolleys since splitting from Coles. Senior citizens are seen returning trolleys abandoned around Bateau Bay NSW. This has been going on for years even though we report via Coles Abandoned Trolley page, nothing is done. They can't even collect them from the rear car park of Bateau Bay square. Bad corporate citizens.
Rose Marmara, 22 December 2022
I reported an abandoned ALDI trolley via Aldi's online reporting portal, including an uploaded photograph.... a week later and the trolley is still there.
Surfergt, 9 January 2022
When it comes to shops failing to collect their abandoned trolleys, there are three options available to us:
• If the trolley is not removed after 1-2 weeks, report the trolley to the shop again.
• If the trolley is not removed after weeks of repeated reporting, escalate the issue with your local council.
• If the abandoned trolleys from a particular shop continue being an ongoing serious issue in your area, resolve to never go to that shop and never buy anything from them. Discuss this with your family, friends and neighbours and see if they want to join the action as well. If a business doesn't care about the community or the environment and is interested only in profits, use their language with them. They shouldn't be getting a single cent from the people who do care.